We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Return Window
Please contact us at hi@shiki-studios.com within 7 days of receiving your order to initiate a return.

Returns for Personal Reasons
If you're returning an item for personal reasons (e.g., it doesn’t fit or you changed your mind), please include the following in your email:

• Order number
• Product name
• Your name
• Reason for return

Please note:
Return shipping costs are the responsibility of the customer.
Items must be shipped within 7 days of receiving our return instructions.

Returns Due to Our Error
If you received the wrong item or your order arrived with a significant defect, we will cover the return shipping.

Please email us with:

• Order number
• Product name
• Your name
• Description of the issue
• A clear photo of the defect

Returns Not Accepted
We cannot accept returns if:

• You contact us more than 7 days after receiving the item
• The item is returned more than 7 days after return instructions are sent
• The item has been used, washed, altered, or cleaned
• Tags or labels are missing
• The item is stained, dirty, or has an odour

Important Notes

• Customised or made-to-order items are non-returnable.
• All items are handmade; slight variations in size, shape, or finish are normal and not considered defects.
• We strongly recommend using a tracked shipping service for all returns.
• We are not responsible for lost or damaged returns in transit.

Have questions? Feel free to reach out at hi@shiki-studios.com — we’re happy to help.